If you are paying a monthly fee, you should get a monthly output, not just a line on an invoice for hosting you could buy elsewhere for a fraction of the price. Every month you get updates, backups, a security check and a short report showing exactly what was done.
Websites maintained and monitored since 2022
A report showing exactly what was done
Fixes for anything that breaks
Leave whenever you want, no penalty
Sample monthly report
Uptime this month
99.98%
Backups completed
4 of 4
Plugins and core updated
6 updates
Security scans run
4
Content edits used
2 of 3 included
Three plans, all billed monthly with no minimum term and no exit fee. Cancel with a month of notice and you keep the site, the domain and every login. Hosting is paid by you directly to the provider, so there is no markup sitting inside these figures. Anything unusual, such as a large shop or a custom booking system, is quoted separately.
Per month, plus VAT
| What you get | Basic £25 | Standard £45 | Priority £85 |
|---|---|---|---|
| Core, plugin and theme updates | Monthly | Fortnightly | Weekly |
| Offsite backups | Weekly | Daily | Daily |
| Uptime monitoring | Yes | Yes | Yes |
| Security scanning and firewall | Basic | Yes | Yes |
| Content changes included | None | 30 minutes | 2 hours |
| We reply within | 3 working days | 1 working day | Same working day |
| Monthly report | No | Yes | Yes |
| Malware clean up if hacked | Quoted | Quoted | Included |
All figures are per month plus VAT. Hosting and domain renewals are paid by you directly to the provider and sit outside these plans. Content changes do not roll over from one month to the next.
Website maintenance checklist.
The same checklist runs every month, whichever plan you are on. This is what the monthly report is actually reporting on.
WordPress core, theme and plugins, applied on a staging copy first, then pushed live once confirmed nothing broke.
Not just taken, tested. A backup that will not restore is not a backup.
Automated daily, reviewed by a person once a month.
The most common silent failure on a maintained site is a form that quietly stopped sending.
Checked against PageSpeed Insights, caught early before it costs you rankings or enquiries.
Text, price and photo changes you have sent over that month.
What was done, what was found, and anything that needs a decision from you.
A specific list every month: updates applied, a tested backup, a security scan, and a report showing all three plus any content edits you sent in. Not just hosting with a different name.
You can, and it will be cheaper. What it will not include is anyone checking whether an update broke something, whether backups actually restore, or whether your site is still fast. That is the part you are paying for.
We are alerted within minutes through uptime monitoring, and maintenance clients go to the front of the queue. Same day fixes on the Priority plan, next working day on Basic and Standard.
Yes, after a quick audit to check what platform and plugins it is running on. Most sites can be brought onto a maintenance plan within a week.
No. Work runs month to month. If it is not worth it to you, you leave, no penalty either way.
Yes. Both stay registered in your name, so you keep full control if you ever want to move to someone else.
A full redesign, new pages, or SEO work. Those are separate services with their own scope and price, not something we squeeze into a maintenance call.
A twenty minute call, no charge and no obligation. You will have a written scope and a fixed monthly figure within one working day.
Maintenance keeps a site working. These are the services that decide what it is working towards.